ISLAMABAD – The Pakistan Telecommunication Authority (PTA) rolled out on Wednesday a new automated system for blocking lost and stolen mobile phones.
From now on, people will file a request with the PTA through the new Lost and Stolen Device System (LSDS) in case their mobile phone is snatched, stolen or misplaced.
How to register a complaint
In order to block a cell phone, users will have to register a request with the PTA through its online Complaint Management System (CMS) available at www.pta.gov.pk. Once a complaint is filed, the complainant will receive a reference number upon acknowledged registration of the blocking request.
For any info or queries, users will be able to contact PTA Consumer Support Centre’s toll-free number at 0800-55055. The number will remain operational 12 hours a day from 9 am to 9 pm all seven days of the week.
If a phone has been recovered, the complainant will have to follow the same formula for unblocking through CMS and mention their complaint reference number along with other compulsory details that were given to them earlier for the blocking of the mobile phone. The user will receive an SMS on the registered number once the mobile phone is unblocked.
Currently, users approach the PTA for the blocking or unblocking of lost, stolen or snatched mobile phones via its toll-free number, by sending an email at firstname.lastname@example.org or through CPLC Karachi. However, after the launch of the new system, these mediums will no longer be available for users.